I wanted to surprise my husband and have us go skydiving. When I called, to make our reservations, they were very understanding and went out of their way to help me keep it a surprise. I already knew what to expect having read all the other reviews about the looks of the trailer and plane, so I wasn't shocked. And, if you really think about it, who needs a lavish office, when all your doing is signing paperwork in there. We did have to sign and initial a crazy amount of paperwork, which is understandable, we were volunteering to jump out of an airplane. So we had no problem signing. We met Mike and Enzo, these guys are some of the most laid back guys. They made us calm within seconds of talking to them. They told us what to do, and made it very easy to remember. I was nervous once the door opened (my husband said he wasn't, but guess I'll never know) and Enzo, before I even realized it had jumped. As soon as I realized we were free falling, I lost all my fear, and Enzo made it vas fun as possible. My husband was with Mike and jumped second and like myself, could not speak more highly of Mike. They were all about safety and returning us in one piece. The ENTIRE staff at SkyDive was amazing! They all loved their jobs and it showed! I would recommend them to anyone and everyone!